FAQs

Q: Are the products authentic and where are they produced?
A: All products are 100% authentic and CE marked. The products are produced in and coming from the European Community.

Q: How can you sell the products at such a reasonable cost?
A: We have been in the business for several years and have many customers around the world. We buy big volumes both from distributors and we can therefore sell the products at competitive prices.

Q: Do I need to create an account to place an order?
A: No, you do not need to create an account to place an order with us.

Q: Can I cancel products on my order?
A: After an order has been placed, the order is binding for the customer unless Buy Restylane Online is unable to dispatch the products within 6 working days after receiving the order. In the case that Buy Restylane Online cannot ship the products within 6 working days, you will be notified and have the choice to cancel the order.

Q: Can I add products to my existing order?
A: Yes, you can. Please email us to [email protected] and we will do our best to assist you in your request

Q: What currency are your prices in?
A: All prices are in USD.

Q: Do you work with price lists?
A: We unfortunately don’t work with price lists. You can find all prices and discounts on our site.

Q: Do you offer additional discount when buying big volume?
A: We unfortunately don’t offer additional discount. You can find all prices and discounts on our site.

Q: Which payment methods do Buy Restylane Online accept?
A: We accept all major credit cards. For the moment, we unfortunately don’t accept PayPal. Please contact us regarding bank transfers.

Q: How much duties and taxes will I have to pay?
A: All prices displayed are exclusive any domestic taxes and duties. So once your order arrives at its destination you may, as the importer, be required by your local authorities to pay all import duties, customs and local sales taxes levied by the country you are importing to – in order to release your order from customs. This is the responsibility of the importer and we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Q: My package has been suspended in custom duties – what can I do?
A: Please note, it is the responsibility of the importer (Customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package, we will either resend the package or refund the amount of the products.

Q: When is customer service open?
A: We are available 24/7. Please contact us by emailing to [email protected]

Q: How often do you ship?
A: We ship daily from Monday to Friday. Orders received in weekends will be shipped the first following working day.

Q: Which countries do Buy Restylane Online ship to?
A: We ship to most countries worldwide.

Q: Which courier company do you use to ship the order?
A: We use FedEx and TNT Express and all shipments are shipped with Express service so they arrive within 1-3 days from date of dispatch.

Q: How much does shipping cost?
A: Shipping cost will be calculated specifically according to the weight and volume of the package for your desired shipping destination. The shipping cost will be visible on your order when you check out and before you confirm the order.

Q: How can I track my order and is the package insured?
A: Same day as we ship your order, you will receive a tracking number enabling you to follow your consignment online from departure of our warehouse till arrival at your desired destination. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery.

Q: My package is delayed – what can I do?
A: The maximum delivery time is thirty (30) working days, as established by law. However, it is very unusual that a delivery will take more than 1-3 working days. If a package is delayed or miss a scan we will open a case at our forwarders but we cannot resend or refund a package until after the thirty (30) working days.

Q: Can I return or exchange an item?
A: Yes you can return within 8 working days, as long as the reason falls under one of the following conditions: The product contains manufacturing defects, the product was damaged upon arrival or the wrong product was delivered. Please contact our customer service before returning the products: [email protected]

Q: Will I be refunded the full value of my order?
A: Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded. Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.

Customer service:
Email: [email protected]
Phone: +1 786 460 8899